English Instructor, 2019 - present
Teach writing classes.
Design assignments, lessons, in-class workshops and in-class exercises to meet curriculum goals.
Write assignment sheets, syllabi, and tutorials for classes.
Team Lead, 2016 - 2018
Assisted manager with coaching team members to continually improve team knowledge and help team members grow individually, as team members, and within the company.
Trained new employees and assist manager with continuous improvement team training monthly.
Wrote and maintained internal documentation, work flows, process documents and job aids.
Assigned projects to team and monitor all projects and deliverables for team members. Help team members manage workload and find solutions to workload problems when hot projects appear suddenly or issues arise on projects.
Monitored all open issues with the client and ensure team members are following up and updating open issues report as needed.
Met with clients on a biweekly basis to discuss open issues and proactively ensure positive communication between supplier and OEM.
Served as member of Tweddle University's Curriculum Committee and help steer the direction of company-wide training initiatives.
Taught classes at Tweddle Group on a range of subjects to help employees continually grow at the company.
Helped develop new classes and training and a member of curriculum committee, including a new Microsoft Office series of classes.
Technical Author, 2014 - 2016
Researched and develop Quick Reference Guide booklets for NISSAN automotive.
Wrote clear and concise instructions for customers to operate various functions of their vehicles.
Researched the equipped features and functionality of systems on the vehicle on each vehicle for the new model year to ensure technical accuracy.
Designed and implemented page layout for the content of the Quick Reference Guides in Adobe InDesign.
Photoshopped images to ensure any new buttons or features are shown in the printed images when a vehicle to photoshoot is not available.
Organized photoshoots for new model year vehicles to obtain print quality images for the Quick Reference Guides.
Drew icons of button labels in Adobe Illustrator to include in directions.
Organized information coming in from Nissan to ensure that we have the most up-to-date and accurate information on the functionality of the vehicle's systems.
Updated vehicle supplement books using SGML and Contenta Publishing Suite.
Adjunct Professor, Various Departments
Taught writing classes in the English Department, Nursing Program, and Social Work Program.
Designed assignments, lessons, in-class workshops and in-class exercises to meet curriculum goals.
Wrote assignment sheets, syllabi, tutorials and online lessons for classes, many of which were used by other instructors.
Helped develop first-year writing program e-portfolio system.
Designed website and online support tutorials for students and faculty to implement the e-portfolio system.
Co‐developed SWRK 279: Reading and Writing in Social Work; a cross‐curriculum writing class for majors.
Web Designer for English Department
Designed and implemented new website for the over 100 page English department website, including navigation and layout.
Responsible for the HTML, CSS and PHP.
Ran usability testing on sites and redesigned based on user feedback.
University Writing Center Technology Administrator and Webmaster
Managed technology and software for the University Writing Center.
Implemented and managed all platforms being used for the writing center, including WCOnline (appointment and report software for the writing center), Basecamp (project management software), and the University Writing Center intranet.
Maintained the websites for the University Writing Center and Writing Across the Curriculum.
Wrote web content for web pages, as needed.
Wrote technical documentation for all software being used by the University Writing Center consultants and staff.
Developed and taught training sessions for consultants and staff for various software platforms.
University Writing Center Satellite Coordinator and Consultant
Coordinator for the University Writing Center (UWC) Online and off-site satellite campuses in Detroit and Livonia.
Organized the expansion of the UWC Online through research and collaboration with Extended Programs and Educational Outreach at EMU.
Established off-site writing center locations in Detroit and Livonia to support remote students.
Supervised UWC Online on a daily and monthly basis to ensure that we are supporting students in a timely manner and within our current capabilities.
Wrote promotional materials for writing center satellites to inform both faculty and students of our presence and services.
Worked one on one with undergraduate and graduate students to help them improve various aspects of their writing and writing process.
Taught in-class workshops to help students develop and practice writing strategies and documentation styles.
Adjunct Instructor, Department of English
Taught Composition I and Composition II in the English Department.
Designed assignments, lessons, in-class workshops and in-class exercises to meet curriculum goals.
Help Desk Technician
Provided Tier 1 technical support for AAA Insurance, Lear Automotive and various other corporate Help Desks.
Designed, wrote, and maintained technical documentation for multiple accounts.
Provided hardware and software support via phone, desk-to-desk, and remote connection to customers.
Responsible for technical troubleshooting for field offices and work sites.
On a daily basis supported a wide variety of internal customers involved in a broad range of applications.
Assisted in training of new employees at help desk.
Developed documentation for accounts as needed.
Substituted for Tier 2 support when needed.
M.A. English Literature
Eastern Michigan University, Including course work in technical writing.
B.F.A. Theater, Design/Technical
Wayne State University, Area of concentration: Stage Management
Mercy Education Project, 2007 - 2011, Teacher and Tutor, Volunteer
Taught pre-GED science and math to adult students who were preparing for their GED.
Developed curriculum for the science course, which focused on understanding scientific concepts and reading about science.
Tutored students preparing for their GED in writing, reading, science and social science.
Operating Systems: Microsoft Windows, Mac OS X, Ubuntu, Linux Mint
Web Development, Programming & Scripting: HTML, CSS; Excel VBA; familiarity with JavaScript and PHP
Software: Adobe InDesign, Adobe Photoshop, Adobe InCopy, GIMP, Adobe Dreamweaver, Microsoft OneNote, Microsoft Publisher, Microsoft Office, Open/Libre Office, Google Docs/Apps, Microsoft Outook; familiarity with Adobe Illustrator and Contenta Publishing Suite
Content Management Systems: WordPress, PB Wiki, PMWiki; familiarity with SharePoint, Mediawiki
Educational Technology (LMS/CMS): Canvas, Latitude Learning, Blackboard, eCollege, MyCompLab, WCOnline, uCompass, WebCT
Nomination for Outstanding Adjunct Faculty, Auburn Hills. Oakland Community College, 2012, 2013.
Outstanding Dedication to Student Success. Eastern Michigan University, 2011.
Lead researcher, eFellows Program Grant. Eastern Michigan University, 2011.
The Writing Award, for Excellence in Service to the Department. Eastern Michigan University, 2010.
Outstanding Teaching Assistant in Literature. Eastern Michigan University, 2010.
“Collaborating Across Colleges and Programs: Opportunities, Benefits, and Challenges” Michigan Writing Centers Association, Allendale, MI. October 12, 2013.
“Assessing Technology Needs in a Large University Writing Program: A Pilot Study to Identify Options for Implementing E-Portfolio” Computers and Writing, Ann Arbor, MI. May 19-22, 2011.
Kotz Sangster Wysocki, Law Firm, 2013-2014, Webmaster
Updated website, as needed.
Debugged problems on existing site and repaired code.